Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Stoke Newington
At Flowers Stoke Newington, we are proud to be your trusted local florist, dedicated to delivering premium, fresh flowers to households and businesses throughout Stoke Newington. Our Fresh Flowers Guarantee means your blooms arrive vibrant and beautiful—every time. Customer satisfaction is our top priority, and we strive to exceed your expectations with every order.
Damaged-on-Arrival Policy
We take great care in ensuring every flower bouquet and arrangement leaves our shop in pristine condition. However, on rare occasions, damage may occur during transit. If your delivery arrives with any wilting, breakage, or damage, please let us know as soon as possible after receipt. Providing photos of the damaged flowers will help us quickly assess and resolve the issue.
Freshness Window Guarantee
Enjoy our Fresh Flowers Guarantee: we promise a freshness window of at least 5 days for our flowers when cared for as per our instructions. Should your blooms wilt or deteriorate within this period, please reach out so we can address the situation. Our team is committed to rectifying any concerns to ensure you enjoy maximum longevity and beauty from our arrangements.
Refunds and Replacements
Your satisfaction is important to us. If flowers are delivered damaged, not as described, or fail within the stated freshness window despite proper care, we offer two options:
- Full or Partial Refund: Depending on the nature of the issue, we can process a refund to your original payment method.
- Replacement Arrangement: We will be happy to send out a fresh replacement bouquet or arrangement to your Stoke Newington address at the earliest opportunity.
All refund or replacement requests are carefully reviewed. We may request photographs and details to help us improve our service and confirm eligibility. Please notify us within 48 hours of delivery to help us resolve your concern swiftly.
Making a Complaint
If you encounter any issues with your order, please let us know. We value all feedback and are eager to resolve any complaints efficiently and fairly. To make a complaint, contact us with your order reference, delivery details, and a clear description of the issue. Our friendly team will acknowledge your complaint within 1 business day and aim to provide a resolution within 3 business days.
Your feedback helps us maintain our reputation as a trusted florist serving the Stoke Newington community. We treat every complaint with care, courtesy, and urgency, ensuring we address any issues to your complete satisfaction.
Your Trusted Stoke Newington Florist
Flowers Stoke Newington is committed to delighting local customers with fresh, beautiful blooms and attentive service. As a neighbourhood florist, we are always ready to help, whether you’re ordering for a special event, a loved one, or your business. Thank you for choosing us and supporting a local Stoke Newington business. We’re here to ensure every flower delivery experience is remarkable.
