Welcome to our Terms & Conditions for the online purchase and delivery of flowers from Flowers Stoke Newington. These terms set out the rights and obligations for customers placing orders through our website and using our delivery services across Stoke Newington and the surrounding areas. Please read these terms carefully before making a purchase. By placing an order with us, you agree to be bound by these Terms & Conditions together with our Privacy Policy and any other written policies referenced herein. Throughout this document, “we”, “us”, and “our” refer to Flowers Stoke Newington, and “you” refers to the customer purchasing goods or services from our website.
These Terms & Conditions apply to all online sales and flower delivery activities conducted by Flowers Stoke Newington. They relate to all individual consumers placing orders for flower arrangements, bouquets, and complementary products for delivery or collection within Stoke Newington and neighbouring regions. Commercial clients, event planners, or corporate accounts may be subject to additional or separate terms. These provisions are governed by the laws of England and Wales and comply with the UK’s consumer e-commerce regulations, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and The Electronic Commerce (EC Directive) Regulations 2002.
You may place an order for flowers, plants, and related products via our online store. To initiate your purchase, select your desired items, add them to your cart, and proceed to checkout. You must provide complete and accurate information, including recipient name, delivery address, preferred delivery date (where available), and any special instructions. Orders are only accepted for areas within Stoke Newington and the surrounding postcodes we specify on our website.
Once your order is placed, you will receive a confirmation email summarising your order details. Please check this confirmation carefully. Acceptance of your order occurs when we dispatch the goods, at which point a legally binding contract comes into effect. We reserve the right to refuse orders at our discretion, such as where products are unavailable, there is an error in the product description, or payment cannot be authorised.
We strive to deliver products that closely match the images and descriptions on our website. Flowers are a seasonal and natural product; substitutions may occasionally be necessary to ensure freshness and quality. If a substitute is required, we will use flowers or packaging of equal or greater value, maintaining the overall style and theme of the selected arrangement. If a major substitution is needed, we will attempt to contact you for approval where time permits. All descriptions, images, and prices on our website are provided in good faith and are subject to change without notice.
All prices displayed on our website are in Pounds Sterling (GBP) and include VAT where applicable. The total cost of your order, including delivery charges and any optional add-ons, will be clearly indicated at checkout before you confirm payment. We reserve the right to change prices at any time; however, you will only be charged the amount displayed at the time of your order.
Payment for orders must be made at the time of purchase using one of our accepted payment methods. These typically include major credit and debit cards, and any other secure payment solutions displayed on our website at checkout. By providing your payment information, you confirm that you are authorised to use the selected payment method. All card transactions are processed securely and in compliance with UK e-commerce standards. We do not store your complete card details for security reasons.
Flowers Stoke Newington offers delivery services across Stoke Newington and surrounding districts as detailed on our website. Delivery charges and estimated delivery timeframes are clearly presented prior to checkout. Same-day and next-day delivery options are available on certain products and subject to cut-off times; availability will be indicated during your order process.
We endeavour to deliver your order on the specified date; however, delivery times are approximate and cannot be guaranteed due to factors outside our control (such as extreme weather or transport disruption). In the unlikely event that we are unable to deliver on the chosen date, we will contact you to arrange an alternative. Where delivery instructions cannot be followed (e.g., incorrect address or recipient unavailable), we will attempt to contact you for further directions. Risk and responsibility for the goods pass to you once delivery has taken place or as specified by your delivery instructions (for example, leaving them with a neighbour or in a safe place).
You may cancel or amend your order without charge if you notify us no less than 24 hours before the scheduled delivery date. Cancellations or changes requested less than 24 hours before delivery may not be possible due to our perishable product stock and the preparation process. To request a cancellation or amendment, please use the contact form or communication method provided on our website. Confirmation of successful cancellation or change will be communicated to you promptly.
If you have paid for your order and it is eligible for cancellation, we will process a full refund using your original payment method within 7 working days. In instances where your flowers have already been dispatched or prepared, we reserve the right to withhold a portion of the cost to cover our expenses.
If your flowers have not been delivered, please notify us as soon as possible, and within 48 hours of the scheduled delivery date. We will investigate the issue and, where appropriate, offer redelivery or a full or partial refund. Due to the perishable nature of our products, we cannot accept returns of delivered fresh flowers unless the goods are faulty, damaged, or not as described. If you believe your delivered flowers are unsatisfactory, you must contact us within 24 hours of receipt with photographic evidence and details of the issue. Where a fault is verified, we may offer replacement, refund, or credit at our discretion.
As a UK online customer, your statutory consumer rights are protected under relevant UK law. Please note that the normal 'cooling off' right to cancel within 14 days does not apply to perishable products, including fresh flowers. However, we are committed to ensuring your satisfaction and will handle any issues relating to quality or non-delivery in accordance with these terms and your statutory rights.
We are responsible for any foreseeable loss or damage you suffer as a result of our breach of these Terms & Conditions or our negligence, up to the value of the goods supplied. We are not liable for loss or damage that is not foreseeable, or that results from you failing to follow usage or care instructions, or providing inaccurate information in the order process. Except as otherwise provided by law, our liability for claims relating to the supply of goods and services under these terms shall not exceed the purchase price you paid for the relevant order.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
We are not responsible for any failure or delay in performing our obligations under these terms caused by events outside our reasonable control. Such events may include, but are not limited to, extreme weather, natural disasters, transport disruptions, or supply shortages. If such events prevent or delay our ability to fulfil your order, we will contact you as soon as possible to inform you and discuss alternative arrangements or potential refunds.
We process your personal information in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). Details you provide during the ordering process are used solely for fulfilling your order and communicating with you about your purchase. We will not share your details with third parties except as necessary for the fulfilment of your order or as required by law.
All content on the Flowers Stoke Newington website including product images, text, logos, and designs are protected by copyright and UK intellectual property rights. You may use our site and print or download extracts for your own personal reference. You may not use, copy, reproduce, or distribute our website content for commercial purposes without our express written permission.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will be posted to our website and will take effect immediately for all new orders placed after the date of posting. It is your responsibility to check and familiarise yourself with the latest version prior to placing an order.
If you have questions about these Terms & Conditions or require support with your order, please use the customer contact form or information provided on our website. We value your feedback and are committed to ensuring a positive online flower delivery experience across Stoke Newington and the surrounding area.
Note: These Terms & Conditions apply to all customers ordering flower products from Flowers Stoke Newington for delivery in Stoke Newington and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stoke Newington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stoke Newington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
